Frequently Asked Questions
Frequently Asked Questions
Digital Downloads
What is a digital download?
Digital downloads are printable files you can access immediately after purchase. No physical item will be shipped — you'll receive a link to download your file(s) right from your order confirmation email and account.
How do I access my digital download after purchase?
After completing your purchase, you'll receive an email with a download link. You can also access your downloads anytime by logging into your account and visiting your order history.
What format are the digital downloads in?
Our digital products are delivered in PDF format, designed for easy printing at home or at a local print shop. Most files are sized for standard US Letter (8.5" x 11") paper.
Can I get a refund on a digital download?
Due to the nature of digital products, all sales are final and non-refundable. If you experience any issues with accessing or opening your file, please contact us and we'll be happy to help.
How many times can I download my file?
You can download your files up to 5 times. If you need additional downloads, just reach out and we'll reset the limit for you.
Print-on-Demand (POD) Products
What are print-on-demand products?
Our physical items — such as mugs, t-shirts, hats, blankets, and accessories — are made to order through our print-on-demand partners. Each item is custom-printed just for you, which helps reduce waste and ensures quality.
How long does it take for POD items to ship?
Production typically takes 2–7 business days, depending on the product and provider. After production, shipping times vary by location:
- US: 3–7 business days
- International: 7–21 business days
You'll receive a tracking number once your item ships.
Do you ship internationally?
Yes! We ship to over 69 countries worldwide. Shipping rates are calculated at checkout based on your location and the items in your order.
How much does shipping cost for POD items?
Shipping costs vary by product, destination, and shipping method. You'll see the exact shipping cost at checkout before you complete your purchase.
Returns & Refunds
What is your return policy for physical items?
We accept returns within 30 days of delivery for physical items that are defective, damaged, or incorrect. Since POD items are made to order, we cannot accept returns for sizing issues or change-of-mind. Please review our full Refund Policy for details.
How do I request a return or replacement?
If you received a defective or damaged item, please contact us within 30 days of delivery with your order number and a photo of the issue. We'll arrange a replacement or refund at no cost to you.
Orders & Account
How can I track my order?
Once your order ships, you'll receive an email with a tracking number. You can also track your order by logging into your account and viewing your order history.
Can I modify or cancel my order after placing it?
Since POD items go into production quickly, we have a limited window to cancel or modify orders. Please contact us as soon as possible if you need to make changes — we'll do our best to help if production hasn't started yet.
Still have questions?
We're here to help! Visit our Contact page to reach us, and we'll get back to you within 24–48 hours.